Have a question and can't find an answer? Contact Us, and we're happy to respond. 

Are you a primary care practice or must I have a PCP in addition to seeing Dr. DeBell?
We are NOT a primary care practice. Please provide us with the name of your primary care provider during the initial visit. If your insurance company assigns Dr. DeBell as your primary care provider, this is an error. Please request a different PCP from your insurer.
Can I schedule a phone or virtual consultation?
We see patients in-person at our Seattle office for all initial consultations. Once the doctor-patient relationship is well-established, we can consider follow-up appointments via phone or video conferencing. Dr. DeBell requires in-person visits with patients at least once a year.
Do you see out of state patients?
We prefer to treat patients who live in Washington State but can see any patients who come to Seattle for an in-person visit and who see us in-person at least once a year. We recommend functionalmedicine.org to find a Functional Medicine clinician near you.

INSURANCE
Do you bill insurance? Does my insurance pay for my care at Shine?
So that we may provide detailed "medical detective" services unconstrained by the rules and fees of insurance companies, we do not contract with or directly bill any insurance providers. Payment is required at the time of your visit. After each visit, we provide an invoice showing your diagnoses and our services, easy to download or print, on the private patient portal. You can request reimbursement from your insurance plan by submitting a paid invoice as a claim. Reimbursement depends on the specific plan, including the deductible, but many patients have received at least partial reimbursement from their insurers.
Do you see patients with Medicare?
We DO NOT and cannot see patients with Medicare due to Medicare law regulations as they apply to Dr. DeBell.

PAYMENT
How does payment work?
Payment for all services is required at the time of care. We accept debit and credit cards.
Can I use my HSA or FSA?
Yes, you may use a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for your services.
What happens if I miss my appointment or need to cancel last minute?
When you schedule an appointment, we reserve that time for you, and Dr. DeBell and her staff spend time preparing for your appointment. All missed appointments, cancellations, or rescheduled visits within 24 hours of your appointment time will be charged a $75 fee. 

ADDITIONAL FEES
How much should I expect to spend on laboratory testing?
Our specialized lab testing is billed through individual lab providers, and may or may not be covered by insurance. Most patients can expect to spend $500 to $1500 on lab testing during the initial evaluation process, depending on the complexity of your condition.
* For standard blood work, we work with LabCorp and other national labs. If you provide your insurance information to us, we can pass on this information to lab providers. However, providing insurance information does not guarantee coverage. When lab providers are contracted with insurance directly, they will bill them directly. You will be responsible for any charges not covered by insurance.
How much should I expect to spend on supplements and medications?
We recommend quality, evidence-based supplements, including herbal medications and nutritional supplements, for most patients. We also prescribe pharmaceutical medications when necessary. Insurance may cover some medications. However, you can expect to spend about $50-$250 per month of treatment on supplements.

FOR CURRENT PATIENTS
Where can I find my recommended supplements?
We will create a prescription for you on Fullscript which you can access here. However, you may also find these supplements at other online retailers such as Amazon.
I can’t find my Patient Portal link! What do I do?
You can access the Shine Functional Medicine Patient Portal here.

Have a question and can't find an answer? Contact Us, and we're happy to respond.